Touch Onboarding

Definition

GTM model where sales reps + solution engineers actively onboard customers — but not heavy implementation (months). Meaningful onboarding support measured in hours/days. Vision session benchmarked Harmony at ~2 days vs competitor ~1.5 months.

Related decisions

• DEC-007 — Touch GTM (not no-touch)
• DEC-008 — Revenue-platform positioning aligns with touch model
• DEC-014 — Mid-market B2B ICP is consistent with touch

Sources

• offsite-2026-04-14 — committed
• vision-2026-04-15 — benchmark vs competitors

Related entities

• harmony-core — operates the touch model
• oneai, sierra — competitors in the touch space

Related concepts

• wedge-strategy — touch is consistent with the mid-market wedge
• revenue-platform — positioning supports touch sales motion

Hiring implications

• AI-008: hire 2 sales reps now, path to 5 by year-end
• Solution engineers needed for call-center setup and SDR agent tuning per customer