Sierra

Adjacent competitor focused on customer support / CX, not sales. Mature enterprise packaging; ~690 employees. Notable as the only major competitor besides Harmony exploring value-based pricing.

Sources

• vision-2026-04-15 — pricing deep-dive

Pricing

Per-resolution pricing. Customer pays per successful resolution rather than per minute or per seat. Closest analogue to the value-based model Harmony is exploring. See pricing-models.

Related concepts

• pricing-models — per-resolution is the Sierra reference
• competitive-landscape