Pricing Models

Definition

Open territory for Harmony. Vision session surfaced two reference points and a proposed hybrid model. Standalone synthesis at pricing-models.

Reference points (competitor models)

• oneai — per-lead. Customer pays per qualified lead regardless of call duration. Risk: incentivizes mass-dialing without quality.
• sierra — per-resolution. Customer pays per successful CX resolution. Closest existing example to value-based pricing.
• Industry standard — per-minute. Most voice-agent vendors charge per minute (not value-aligned).

Harmony’s working model

Hybrid: base + success component. Need guardrails to prevent gaming (e.g. minimum win-rate threshold so per-lead doesn’t become spam).

Related decisions

(None committed — pricing remains in design.)

Sources

• vision-2026-04-15 — main discussion

Related entities

• oneai, sierra, elevenlabs — pricing references

Related concepts

• wedge-strategy — pricing must work for the SDR wedge ICP first
• brain-layer — separate question: how to price the brain standalone for bring-your-own-agent customers (OQ-014)

Open questions

• OQ-007 — Can we profitably undercut competitors on SDR pricing?
• OQ-014 — How to price the brain layer standalone (intangible, hard to message)?